Samsung Life Insurance Provides Customer-Customized Mobile Terms with Enhanced Convenience

[Asia Economy Reporter Oh Hyung-gil] Samsung Life Insurance announced on the 4th that starting this month, it will provide customer-tailored mobile policy documents that reduce the inconvenience of using policy terms and enhance convenience.

The customer-tailored mobile policy documents contain only the coverage details of the insurance the customer has subscribed to, significantly reducing the content compared to the existing mobile policy documents.

For example, in the case of subscribing to 11 special riders in Samsung Life Insurance's 'Comprehensive Health Insurance 100 to 1', previously, customers were provided with mobile policy documents totaling 1,534 pages, including the main insurance and all 90 types of riders. However, the customer-tailored mobile policy documents include only the main insurance and the riders selected by the customer, providing only 301 pages, about one-fifth the size of the existing mobile policy documents.

Additionally, the 'interface' was improved to be more customer-friendly so that customers can search easily and quickly.

A Samsung Life Insurance official said, "The development of customer-tailored mobile policy documents started from the concern that the volume of policy documents increases as the types of riders gradually diversify," adding, "It will help not only in easily checking coverage details but also when customers add coverage in the future."

This content was produced with the assistance of AI translation services.