Hana Bank, Organizational Restructuring and Executive Appointments... "Establishment of Consumer Risk Management Group"

"To Actively Implement Consumer Protection"

[Asia Economy Reporter Park Sun-mi] Hana Bank announced its 2021 organizational restructuring and executive appointments on the 28th.

The key highlights of this organizational restructuring and executive appointments are ▲the establishment of the Consumer Risk Management Group and the recruitment of external female professionals to strengthen financial consumer protection functions ▲the creation of the ESG Planning Section, a dedicated ESG department, to reinforce an execution-focused ESG management system ▲and the reorganization of the team (Unit)-based organizational structure based on the 3S (Simple, Speed, Smart) principles.

The background of this restructuring and executive appointments is to actively respond to the financial environment changes and establish a system that actively implements consumer protection, moving away from the traditional supplier-centered financial service provision, in response to the full-scale entry of big tech into finance and the rapid changes in customers' financial usage patterns.

First Domestic Bank to Establish 'Consumer Risk Management Group' and Recruit External Female Professionals

Hana Bank has become the first domestic commercial bank to establish the 'Consumer Risk Management Group' and appointed an external female professional as the group head to implement full-scale consumer risk management. The newly appointed Consumer Risk Management Group Head, Lee In-young, is an externally recruited expert. She holds a Bachelor of Laws from Yonsei University and a Doctorate in Law from Seoul National University, has worked as a senior attorney at Kim & Chang Law Firm, and served as director of the Retail Finance Legal Department at SC First Bank.

With this restructuring, Hana Bank's Consumer Protection Group has expanded into two groups: the 'Customer Happiness Group,' responsible for existing financial consumer protection, and the 'Consumer Risk Management Group,' responsible for managing consumer risks. Both groups are led by female executives, which is expected to enhance customer-first management with greater delicacy.

Establishment of Dedicated ESG Department 'ESG Planning Section' Focused on Social Responsibility
Team (Unit)-Based Organizational Restructuring for Streamlined and Swift Decision-Making

To support customer-first management, the existing Management Planning Group, responsible for planning and budgeting, and the Management Support Group, responsible for HR and operational support, were merged to create the 'Management Planning & Support Group,' which will comprehensively oversee sales support functions with a focus on the sales field. Within the newly established 'Management Planning & Support Group,' the 'Management Strategy Headquarters' now includes the newly created 'ESG Planning Section,' a dedicated ESG department. This strengthens Hana Bank's ESG management system and focuses more on fulfilling the social role of finance through active ESG management practices.

Hana Bank also implemented an organizational restructuring based on the three major organizational innovation principles called '3S' (Simple, Speed, Smart) to fundamentally change the way of working toward a team (Unit)-based organizational structure. Through this, the decision-making process will be simplified to 'Team (Unit) Leader - Executive - CEO,' enabling swift decision-making, utilization of diverse ideas, and transformation into an efficiency-centered horizontal organization.

Executive Appointment Principles: ▲Slimming Down Headquarters ▲Performance-Based Appointments ▲Discovery of Executives with Expertise

The principles of this Hana Bank executive appointment are ▲slimming down the headquarters ▲performance-based appointments ▲discovery of executives with expertise. The existing 18 groups, 1 research institute, and 19 headquarters (units) were reduced to 15 groups, 1 research institute, and 17 headquarters (units) to streamline the headquarters.

As part of performance-based appointments, Park Seung-oh, Head of the Credit Group, and Park Ji-hwan, Head of the CIB Group, were promoted from Executive Director to Vice President, respectively. Kim Ki-seok, Head of the Seocho Sales Headquarters, was transferred to the Central Sales Headquarters and promoted to Executive Director. Jung Min-sik, Head of the Honam Sales Group and concurrently Head of the Gwangju-Jeonnam Sales Headquarters, was also promoted to Executive Director.

Additionally, to discover executives with expertise, Lee In-young, Head of the Consumer Risk Management Group, was recruited externally, and high-performing managers and key competency holders from the sales field were promoted to headquarters heads.

This content was produced with the assistance of AI translation services.