GS Shop Server Down for 5 Hours, Orders Frozen... "Full Recovery by Today"

[Asia Economy Reporter Seungjin Lee] On the 23rd, GS Shop, which had suspended product orders through home shopping, internet shopping malls, and mobile applications (apps) due to a server outage, resumed services on the 24th.

GS Shop experienced a server issue around 3 PM on the 23rd, temporarily halting operations. Although it was restored, the server went down again around 8 PM, causing a complete suspension of services including home shopping, internet shopping malls, and apps.

Home shopping replaced live broadcasts with rerun programs, and in a laughable situation, telephone orders were manually taken by customer service representatives.

The server was restored around 12:30 AM on the 24th, allowing access to the internet shopping mall and resuming live home shopping broadcasts, but some systems are still not functioning smoothly.

Currently, the broadcast host is informing viewers, "Some services such as interest-free installments are not operating smoothly, and we ask for your understanding," and is advising customers to consult through telephone customer service representatives.

Last month, E-Land affiliates such as NC Department Store and NewCore Outlet experienced a hacking attack on their IT systems, causing a temporary suspension of store operations. Due to this, some suspected a hacking attack this time as well, but it has been confirmed not to be the case.

A GS Shop official stated, "We understand that the problem occurred on the customer DB server," and added, "We expect full recovery to be possible within today."

This content was produced with the assistance of AI translation services.