Operation of Integrated Vehicle Registration Service Center in Songpa-gu

Expectations for Minimizing Waiting Time and Enhancing Customer Satisfaction through Prompt Civil Complaint Handling

Songpa-gu Vehicle Registration Civil Service Office

[Asia Economy Reporter Jong-il Park] Songpa-gu (Mayor Park Seong-su) will operate the 'Integrated Vehicle Registration Civil Service Desk' starting January 1 next year to expedite the processing of vehicle registration civil complaints and improve customer satisfaction.

As of October, the number of vehicle registrations in Songpa-gu is 245,604, the highest in Seoul, with an average of about 770 civil complaint cases processed daily. However, the existing vehicle registration civil service offices were divided by task, resulting in longer routes for visitors and increased waiting times, necessitating improvements.

The newly implemented integrated civil service desk will operate as a one-stop service, handling new registrations, changes, and transfer registrations related to vehicle registration all at a single counter.

Additionally, considering visitor flow, counters will be rearranged, and a queue waiting system with video solutions will be established to display waiting order and various district administration information simultaneously, aiming to enhance civil service satisfaction.

In particular, in response to the significant increase in demand for delivery food due to COVID-19, personnel for receiving civil complaints related to two-wheeled vehicles will be reinforced to provide prompt public administrative services.

Park Seong-su, Mayor of Songpa-gu, stated, “With the operation of the integrated civil service desk, we expect to resolve the concentration of visitors according to task tendencies and reduce waiting times,” adding, “We will proactively identify areas for civil service improvement, continue staff kindness training, and implement administrative services that satisfy residents.”

This content was produced with the assistance of AI translation services.