Gyeongju City Receives 'Presidential Award' in Ministry of the Interior and Safety Evaluation for 'One-Stop Civil Service Center'

Newly Established 'Geonchukhuhwaga' Selected as Top Institution in Ministry of the Interior and Safety Civil Service Evaluation

The photo shows the Civil Service Office of the newly established Building Permit Division as of January this year.

[Asia Economy Yeongnam Reporting Headquarters Reporter Park Dong-wook] Gyeongju City in Gyeongbuk announced on the 6th that it won the Presidential Award in the 'National One-Stop Visit Civil Complaint Window Evaluation' hosted by the Ministry of the Interior and Safety.

This evaluation was conducted among 26 cities, counties, and districts that applied out of 202 nationwide cities, counties, and districts operating 'one-stop civil complaint windows.' The evaluation criteria included ▲increase in one-stop window civil complaint tasks ▲reduction in processing time ▲civil complaint satisfaction, among others.

Since January this year, Gyeongju City has been operating a 'Complex Civil Complaint Processing Council' in the Building Permit Division, where related organizations participate by team, handling civil complaints related to farmland, mountain land, construction, etc., all in one place. As a result, they achieved a performance of shortening more than 50% of various permits and approvals compared to the statutory processing period.

They also operate a 'Civil Complaint Notifier' that promptly sends text messages from complaint reception to processing results, and improved the civil complaint office environment so that complainants can comfortably handle their civil complaint tasks, receiving great responses.

Mayor Joo Nak-young of Gyeongju said, "Winning the Presidential Award this time is recognized as a whip to provide faster, more accurate, and transparent civil complaint services in the future, and we will strive for even better civil complaint services."

Meanwhile, in this evaluation, along with Gyeongju City, which won the Presidential Award as the best institution, Yangpyeong County in Gyeonggi Province received the Prime Minister's Award, and Pyeongchang County in Gangwon Province received the Minister of the Interior and Safety Award as excellent institutions.

This content was produced with the assistance of AI translation services.