Lotte GRS Pilots Contactless 'Airtact Screen' on Unmanned Kiosks

[Asia Economy Reporter Lee Seon-ae] Lotte GRS announced on the 10th that it will pilot a contactless touch screen incorporating ‘Air-Tact’ technology, which allows ordering on unmanned kiosks without touch. This is to ensure customer safety by preventing cross-infection due to the prolonged COVID-19 pandemic.

The touch screen piloted by Lotte GRS is a contactless touch screen that operates solely through spatial touch (Air-Tact) without touching the monitor screen, and it is the world’s first product incorporating Visual Haptic technology.

The Air-Tact screen is currently mainly used in industries with many users such as airports, train stations, and banks. Lotte GRS’s Lotteria and Angel-in-us also decided to pilot the system to ensure customer safety and prevent the spread of COVID-19 due to the nature of multi-use facilities.

The contactless touch screen ‘Air-Tact Screen’ will be piloted for about four weeks at four locations: Lotteria Gangnam Woosung Intersection Branch, Noryangjin Branch, and Angel-in-us Suyu Station Branch, Konkuk University Station Branch.

Additionally, Lotte GRS operates protective barriers at order counters during face-to-face customer interactions to prevent the spread of COVID-19 and promote non-face-to-face ordering. They are also making various efforts to provide non-face-to-face ordering services tailored to each brand’s characteristics, such as robot serving and unmanned donut vending machines.

A Lotte GRS official stated, “Due to the prolonged COVID-19 pandemic, we decided to pilot the operation of IT technology-integrated screens on unmanned kiosks along with quarantine guidelines such as QR code verification and visit record keeping for customers using stores to ensure customer safety.”

This content was produced with the assistance of AI translation services.