Lotte GRS Pilots Contactless 'Airtact Screen' on Unmanned Kiosks

by Lee Seonae

Published 10 Nov.2020 08:54(KST)

Lotte GRS Pilots Contactless 'Airtact Screen' on Unmanned Kiosks

[Asia Economy Reporter Lee Seon-ae] Lotte GRS announced on the 10th that it will pilot a contactless touch screen incorporating ‘Air-Tact’ technology, which allows ordering on unmanned kiosks without touch. This is to ensure customer safety by preventing cross-infection due to the prolonged COVID-19 pandemic.

The touch screen piloted by Lotte GRS is a contactless touch screen that operates solely through spatial touch (Air-Tact) without touching the monitor screen, and it is the world’s first product incorporating Visual Haptic technology.

The Air-Tact screen is currently mainly used in industries with many users such as airports, train stations, and banks. Lotte GRS’s Lotteria and Angel-in-us also decided to pilot the system to ensure customer safety and prevent the spread of COVID-19 due to the nature of multi-use facilities.

The contactless touch screen ‘Air-Tact Screen’ will be piloted for about four weeks at four locations: Lotteria Gangnam Woosung Intersection Branch, Noryangjin Branch, and Angel-in-us Suyu Station Branch, Konkuk University Station Branch.

Additionally, Lotte GRS operates protective barriers at order counters during face-to-face customer interactions to prevent the spread of COVID-19 and promote non-face-to-face ordering. They are also making various efforts to provide non-face-to-face ordering services tailored to each brand’s characteristics, such as robot serving and unmanned donut vending machines.

A Lotte GRS official stated, “Due to the prolonged COVID-19 pandemic, we decided to pilot the operation of IT technology-integrated screens on unmanned kiosks along with quarantine guidelines such as QR code verification and visit record keeping for customers using stores to ensure customer safety.”