Coway Ranks No.1 in Water Purifier and Air Purifier A/S Sector with Innovative Service

2020 Korea Service Quality Index (KS-SQI) Environmental Home Appliance A/S All Categories 1st Place Sweep

Coway announced on the 6th that it was ranked first in the water purifier and air purifier A/S categories in the '2020 Korea Service Quality Index (KS-SQI)' survey conducted by the Korea Standards Association. The photo shows the Coway Icon water purifier equipped with artificial intelligence technology. Photo by Coway

[Asia Economy Reporter Kim Heeyoon] Coway announced on the 6th that it was selected as number one in the water purifier and air purifier A/S categories in the ‘2020 Korea Service Quality Index (KS-SQI)’ survey conducted by the Korea Standards Association. With this award, Coway achieved first place for four consecutive years in the water purifier A/S category and three consecutive years in the air purifier A/S category, sweeping first place in all environmental home appliance A/S categories.

The Korea Service Quality Index is a service quality measurement indicator jointly developed by the Korea Standards Association and the Seoul National University Business Research Institute, evaluating satisfaction based on actual customers who use the company’s products and services.

In this survey, Coway ranked first in the water purifier and air purifier A/S categories with excellent scores in most evaluation items. In particular, it received high scores in fundamental service evaluation and customer unexpected additional service evaluation.

A Coway official explained that the good results were due to providing differentiated services through product development applying innovative technologies and the introduction of service systems that meet customer needs to strengthen customer-oriented services.

Park Yongho, head of Coway’s CS Planning Team, said, “We always prioritize customer satisfaction as our top value and do our best to provide the best products and services,” adding, “As a leading company in environmental home appliances, we will repay customers’ trust with new value and convenience in daily life.”

This content was produced with the assistance of AI translation services.