Ddokdak Launches 'Contactless Medical Consultation Payment Service'

Expected Reduction in Patient Waiting Time and Improvement in Hospital Work Efficiency

[Asia Economy Reporter Kim Cheol-hyun] Vibros (CEO Song Yong-beom), which operates the convenient hospital appointment service 'Ddokdak,' announced on the 4th that it has launched a non-face-to-face medical fee payment service.

Ddokdak medical fee payment is a service that allows users to easily pay within the app instead of paying the medical fee face-to-face with hospital staff after the consultation. If you are registered as a Ddokdak member, you can use the service immediately after registering a credit card, and the medical fee receipt and patient’s copy of the prescription are automatically saved in the app.

Vibros explained that with the launch of this medical fee payment service, the time spent staying at the hospital for purposes other than consultation can be further reduced. After booking and registering for a consultation through the app, patients can visit the hospital when it is their turn, receive treatment, and pay the medical fee immediately through the app without waiting for payment. As the time spent at the hospital decreases, it is expected that the risk of infection from the novel coronavirus disease (COVID-19) in hospital waiting rooms can also be reduced.

According to a survey conducted by Ddokdak in September targeting about 1,400 members, 73% of respondents said they had hesitated to visit the hospital due to concerns about COVID-19 infection. Regarding spaces in the hospital where infection was feared, 89% pointed to the waiting room, and 67% said they would use a medical fee payment service that could reduce waiting time at the hospital if launched. In particular, 42% responded that they would choose to visit hospitals where non-face-to-face medical fee payment is available. Additionally, in a survey conducted with 300 primary care hospitals, 85% responded that they would introduce the medical fee payment service at their hospitals. The main reasons for adoption were 'improving hospital operational efficiency' and 'enhancing hospital image.'

Song Yong-beom, CEO of Vibros, said, "With the launch of the medical fee payment service, Ddokdak has taken a step closer to the service roadmap it envisions," adding, "It will reduce the risk of secondary infections within the hospital and improve the quality of medical care."

This content was produced with the assistance of AI translation services.