Hyunjoon Cho, Chairman of Hyosung, "Must Practice Customer-Friendly and Data-Driven Management"

[Asia Economy Reporter Park So-yeon] Hyosung Group Chairman Cho Hyun-joon emphasized customer-friendly (VOC, Voice of Customer) management and data-driven management on the occasion of the 54th anniversary of Hyosung Group's founding on the 3rd, saying, "Let's build Hyosung as a century-old company."

In a message sent to executives and employees the day before, Chairman Cho said, "Taking the COVID-19 pandemic as an opportunity, global companies are not staying in traditional businesses but are pioneering new business areas based on information and communication technology," adding, "The concept of traditional industries as we knew them is completely changing."

Chairman Cho emphasized, "Rapidly developing artificial intelligence, the Internet of Things, and big data will now dominate our lives," and "To survive in the era of the singularity, VOC and data-driven management must be established."

He explained, "With the unprecedented crisis of the US-China hegemony war and the COVID-19 pandemic, uncertainty is increasing in all areas of our society, including the economy," and "Meticulous and streamlined data-driven management must be established for VOC management to demonstrate its value."

Chairman Cho Hyun-joon encouraged, "Winners dive into problems while losers circle around them; winners tread on snow-covered fields to make paths while losers just wait for the snow to melt," adding, "Let us not be discouraged by the crisis of an uncertain future, but join forces to dive into problems and create new paths together."

He added, "Let us work together to surely build 'Hyosung, a century-old company.'"

Considering the recent COVID-19 situation, Hyosung Group decided not to hold a separate anniversary event.

This content was produced with the assistance of AI translation services.