Dongyang Life Insurance Partners with Naver Cloud for AI Service Collaboration

On the 2nd, Dongyang Life announced that it has signed a mutual business agreement (MOU) with Naver Cloud to promote cloud-based artificial intelligence (AI) services.

[Asia Economy Reporter Oh Hyung-gil] Dongyang Life Insurance announced on the 2nd that it has signed a mutual business agreement (MOU) with Naver Cloud to promote cloud-based artificial intelligence (AI) services.

The main contents of the agreement include joint business marketing based on Naver Cloud's public cloud, cooperation to activate AI service and cloud-related businesses, promotion of digital innovation across customer touchpoints through AI-based cloud contact center technology, and operation of the first AI contact center based on cloud among retirement pension providers.

Dongyang Life Insurance will discover business models that can apply AI services to the insurance industry and share them with Naver Cloud, and conduct research to expand call center operations based on the public cloud. Naver Cloud will provide Dongyang Life Insurance with the latest cloud and AI technology information applicable to the financial sector and support the construction of cloud-based call center infrastructure integrated with AI technology.

As the first step, the two companies plan to build a system that integrates insurance and retirement pension services into the recently launched 'CLOVA AiCall' solution by Naver Cloud, and provide AI services for customer consultation inquiries such as happy calls in the first half of next year. Through this, customer data can be managed and protected more securely, and customers will be able to receive 24-hour financial consultations in a safe environment.

Kim Tae-hyun, Executive Director of Dongyang Life Insurance, said, "We are very pleased to strengthen our insurtech competitiveness and expand the scope of customer service," adding, "We will continuously promote digital innovation to provide new and differentiated services to customers in line with the rapidly changing financial environment."

This content was produced with the assistance of AI translation services.