Unmanned Civil Service Issuance Available at All Dong Community Centers in Jung-gu, Seoul

Installation of Unmanned Civil Service Issuance Zone Outside Community Center, 24/7 Document Issuance Available... Free Issuance of Resident Registration and Family Relation Certificates Through Fee Ordinance Revision

365 Unmanned Civil Service Issuance Zone Installed at Gwanghui-dong Community Service Center

[Asia Economy Reporter Jong-il Park] From now on, all community service centers in Jung-gu, Seoul will allow residents to conveniently obtain documents non-face-to-face.

Jung-gu (Mayor Seo Yang-ho) has installed unmanned civil service issuance machines at all community service centers and began operation on the 2nd.

The notable point is that civil documents can be issued regardless of time constraints.

The district announced that unmanned civil service issuance booths have been installed outside 10 community service centers (Hoehyeon-dong, Pildong, Jangchung-dong, Gwanghui-dong, Dasan-dong, Yaksu-dong, Cheonggu-dong, Sindang 5-dong, Donghwa-dong, Jungnim-dong) and will operate 24/7, 365 days a year.

Each booth is equipped with CCTV and an unmanned security system to ensure safety during nighttime use.

For five community service centers where it is difficult to install booths outside due to building relocation and remodeling plans, unmanned civil service issuance machines will be installed inside the buildings for initial operation, and once conditions allow, they will be moved outside to enable 24/7, 365-day operation.

There are over 80 types of documents that can be issued, including resident registration certificates, family relation certificates, national tax and local tax certificates, all of which can be obtained by fingerprint verification without an ID card.

In June, to promote non-face-to-face services, the district revised the "Seoul Special City Jung-gu Fee Collection Ordinance" to make resident registration certificates and family relation certificates, which account for over 80% of documents issued by unmanned civil service issuance machines, free of charge. As a result, the number of documents issued using the machines increased significantly after the fee revision (May to July), with resident registration certificates up by 30% and family relation certificates up by 255%, showing strong resident response.

A Jung-gu office official said, "With the rapid increase in non-face-to-face daily life and work processing due to COVID-19, many residents visiting community centers sought unmanned civil service issuance machines," adding, "We will regularly disinfect inside the unmanned issuance zones and provide hand sanitizers to do our best in preventing COVID-19."

Along with installing unmanned civil service issuance machines, the district plans to set up 'Resident Free Use Counters' at each community service center.

At the Resident Free Use Counters, dedicated Government24 PCs will be installed, allowing residents to freely issue or print documents by simply bringing a USB containing their certificate. Internet use is also available.

The district intends to reduce civil service workload through expanding non-face-to-face services like unmanned issuance machines and invest the saved administrative resources into areas residents can directly feel in daily life, such as cleaning, parking, park management, and library operations, thereby strengthening public service sectors.

Seo Yang-ho, Mayor of Jung-gu, said, "We will continue to improve civil administration in an efficient way that enhances resident convenience. To provide higher quality public services, we will steadily discover civil administration innovation projects and further strengthen resident- and life-centered business functions."

This content was produced with the assistance of AI translation services.