Naver Cloud Provides 'Chatbot' to Samsung Seoul Hospital
[Asia Economy Reporter Bu Aeri] Naver Cloud announced on the 26th that it has provided a cloud-based chatbot to Samsung Seoul Hospital.
The Samsung Seoul Hospital chatbot offers information on treatment consultations by body part, transportation and admission guidance, and document issuance.
The chatbot at Samsung Seoul Hospital is designed so that patients first select the body part currently being treated before asking questions, enabling faster and more accurate responses.
For example, when a patient undergoing stomach cancer treatment starts a chatbot consultation, they select the category "stomach" and then ask their questions, allowing them to receive much more appropriate and prompt answers compared to responses related to other treatment areas.
Videos containing hospital usage guidance and health management information can also be viewed through the chatbot.
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Ryu Jaejun, Medical Cloud Director, stated, "By adopting Naver Cloud Platform's highly refined chatbot solution, there is no need to invest time and cost in developing a separate customer center system," adding, "In addition to the chatbot, Naver Cloud Platform offers various AI technologies that enable non-face-to-face and remote medical services, continuously realizing the untact transformation of the medical industry through collaboration with various medical institutions."
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