[2020 National Audit] Yoon Kwan-seok "Anti-Corruption Commission's Delayed Handling of Grievances Doubled in 2 Years"

Deadline Missed and Satisfaction Down... "Urgent Need to Improve the Capability of the Korea Commission for the Protection of Rights"

[Asia Economy Reporter Moon Chaeseok] Cases of grievance complaints submitted to the Anti-Corruption and Civil Rights Commission (ACRC) being processed beyond the legal deadline have doubled in two years.

Grievance complaints are a system that allows individuals to request correction when their rights are infringed due to illegal, unfair, or passive actions by administrative agencies. Recently, the number of applications has been on the rise.

According to the "2017?2019 Grievance Complaint Receipt and Processing Status" submitted by the ACRC to Yoon Kwan-seok, chairman of the National Assembly's Political Affairs Committee and member of the Democratic Party of Korea, on the 15th, the number of grievance complaints received by the ACRC last year was 56,189, double the 26,533 cases in 2017.

Along with this, the processing period for complaints also increased. The average complaint processing period last year was 23 days, 5 days longer than 18 days two years ago.

Complaints exceeding the legal processing period of 60 days increased 2.2 times from 752 cases in 2017 to 1,661 cases last year.

As the processing period lengthened, the satisfaction score for complaint handling dropped to 75.9 points last year, down 2.6 points from 78.5 points two years ago.

Rep. Yoon said, "It is urgent to improve the capabilities of the ACRC," adding, "Particularly, attention should be paid to the increasing cases exceeding the legal processing period, and improvement measures must be prepared."

This content was produced with the assistance of AI translation services.