Jung Won-oh, Seongdong District Mayor, Gains Attention for 'Aemin Administration'... Delivering Civil Petition Documents to Homes of Digitally Vulnerable Groups

Direct Delivery of Civil Complaint Documents for Digital Vulnerable Groups such as Elderly and Disabled through 'Mujigae Delivery'... Operation of 'On-tact Civil Service Office' for Immediate Online Issuance of 96 Types of Civil Documents in One Place

[Asia Economy Reporter Jongil Park] Seongdong-gu (District Mayor Jeong Won-oh) has been implementing the ‘Rainbow Delivery Service,’ which delivers civil complaint documents directly to homes for digitally vulnerable groups, since the 12th.

Although civil complaint services have fully shifted to non-face-to-face and online formats due to the novel coronavirus disease (COVID-19), digitally vulnerable groups such as the elderly and disabled still face difficulties applying for services.

In response, the district has launched a service that delivers civil complaint documents directly to homes upon phone request.

The service targets vulnerable groups who are weak in using computers or smartphones, do not have a computer or printer at home making online service use difficult, or have physical difficulties visiting community centers. It covers 13 types of public information civil complaint services that do not require identity verification, such as land registers and building registers.

Documents received in the morning are delivered in the afternoon, and those received in the afternoon are delivered the next morning as a principle. Only the document issuance fee is charged, while delivery fees are free.

Delivery is handled by COVID-19 Hope Job participants who follow hygiene rules during delivery, check on recipients’ well-being, listen to any inconveniences in daily life, and relay the information to the relevant officials, thus also serving as well-being messengers.

In addition, the district operates a non-face-to-face civil complaint service called the ‘On-tact Civil Service Office.’ Previously, online civil complaint applications required visiting each respective site depending on the type of complaint, which was inconvenient.

Therefore, the district opened the ‘On-tact Civil Service Office’ on the district office website, allowing users to click on the desired civil complaint document and be automatically linked to the issuing site for quick issuance. A total of 96 types of civil complaint documents can be issued, including through ‘Government24,’ the ‘Electronic Family Relationship Registration System,’ and the ‘Internet Registry Office.’ From the end of the year, online passport reissuance applications will also be available.

Moreover, the district provides a real-time waiting status for the civil service office, allowing users to check the waiting situation in advance to avoid busy times or use waiting times efficiently.

The ‘On-tact Civil Service Office’ will be fully operated starting January next year after a pilot operation beginning this November.

Seongdong-gu started the 'Rainbow Delivery Service' on the 12th, which delivers civil complaint documents to the homes of digitally vulnerable groups.

Jeong Won-oh, Mayor of Seongdong-gu, said, “In a situation where non-face-to-face civil administration is emphasized due to COVID-19, we will strive to discover more services for socially vulnerable groups such as the digitally vulnerable and provide friendly civil services through close ties with residents.”

This content was produced with the assistance of AI translation services.