KT Expands '1-Hour Delivery' Nationwide to Major Cities in the Untact Era

[Asia Economy Reporter Koo Chae-eun] KT announced on the 12th that it will expand the '1-hour delivery' service area provided by its official online mall KT to metropolitan cities nationwide.

The 1-hour delivery service is a service where customers order a mobile phone from KT Shop, and based on the customer's location, the nearest agency delivers it. The service started in July targeting the metropolitan area. This service is meaningful in that KT and small business agencies collaborate to operate it. KT Shop acts as a kind of platform, and now this service is also available in Busan, Daegu, Gwangju, Daejeon, and Ulsan.

The 1-hour delivery service is greatly helpful to both customers and agencies. Customers who found it burdensome to visit stores due to social distancing can receive new mobile phones quickly and safely at home, and agencies can receive orders through KT Shop. KT bears the entire delivery cost.

Since 2014, KT has provided a platform allowing general agencies to freely join KT Shop without cost and operate sales in an online environment. The 1-hour delivery service is highly popular, with over 1,000 agencies participating in the metropolitan area alone. Following the expansion of the 1-hour delivery service area to metropolitan cities nationwide, KT plans to expand it to 46 major cities and counties nationwide by November. Additionally, KT will focus on continuously improving service quality to enhance satisfaction for both customers and agencies.

Meanwhile, KT Shop has also expanded its fast and convenient ordering service, ‘1-minute order.’ Previously, customers could choose delivery methods such as ‘1-hour delivery’ and ‘courier,’ but since the 25th of last month, the ‘direct pickup’ service has also become available like a regular order. The advantage of the direct pickup service is that customers can select their desired store and visit time directly. Ko Choong-rim, Executive Director of KT’s Strategic Channel Support Headquarters, said, “We are pleased to expand the 1-hour delivery service, introduced to benefit both customers and agencies, to metropolitan cities nationwide,” and added, “We will further expand the service area to provide the best purchasing experience to customers and achieve online distribution innovation that strengthens coexistence with local KT stores.”

This content was produced with the assistance of AI translation services.