Hana Bank Presents Comprehensive Measures for 'Geunom Voice'... "Customized Strategies by Sector"

Hana Bank Implements Customized Comprehensive Measures to Prevent Voice Phishing
Establishes Sector-Specific Strategies Including Branches, Non-Face-to-Face, and Customer Analysis to Protect Financial Consumers

[Asia Economy Reporter Kim Min-young] Hana Bank has introduced customized measures to combat increasingly sophisticated voice phishing scams.

On the 12th, Hana Bank announced that it will implement tailored comprehensive measures across various sectors, including branches, non-face-to-face channels, and customer analysis, to proactively block voice phishing scams and protect financial consumers.

As a branch measure, the bank is upgrading its existing financial fraud prevention checklist. The questionnaire items, which were previously applied uniformly to all customers during large cash withdrawals and transfers, have been subdivided into various types such as ▲KakaoTalk phishing ▲loan impersonation ▲cash withdrawal inducement ▲purchase agency, enabling precise questioning through case-specific items.

Additionally, the system is designed to promptly incorporate new questionnaire items when new financial fraud patterns emerge, and separate voice phishing prevention alerts are sent to elderly customers.

For non-face-to-face measures, the bank is introducing a financial fraud prevention checklist and strengthening authentication procedures. It is implementing questionnaire systems for internet, mobile banking, and telebanking, and if voice phishing risks are detected during non-face-to-face authentication, customized additional authentication such as video verification is conducted.

In particular, to prevent voice phishing through mobile phone activation and installation of malicious applications (apps), a ‘customized mobile phone monitoring’ system has been established to prevent damage caused by personal information leakage.

Through customer analysis, customized voice phishing prevention notices are also sent. Using a big data platform, the bank analyzes past damage cases such as loan fraud and prosecutor impersonation, and sends tailored alerts to customers expected to be at risk in the future.

Baek Mi-kyung, Executive Director of the Consumer Protection Group at Hana Bank, said, “The implementation of this customized comprehensive measure for voice phishing marks a new turning point in preventing voice phishing damage,” and added, “We will continue to strengthen monitoring of elderly customers and non-face-to-face transactions to do our best to protect our customers.”

This content was produced with the assistance of AI translation services.