[2020 National Audit] Telecom 3 Companies "Increase in Self-Activation... Will Ensure Job Transition at Agencies"

Career Transition to ICT Consultant and Others Applied
Increase in Demand for Contactless Terminals
Telecom 3 Companies "Will Pay Attention to Retail Store Jobs"

[Asia Economy Reporter Koo Chae-eun] The three major telecom companies announced that they will focus on career transition training in preparation for the expansion of non-face-to-face demand at device distribution stores.

At the National Assembly audit held on the 8th, Yang Jeong-suk, an independent member of the Science, Technology, Broadcasting and Communications Committee, questioned the three telecom companies, saying, "With the increase in non-face-to-face demand such as device self-supply, there are concerns about employment issues at distribution stores," and asked, "What countermeasures do the three telecom companies have?"

Yu Sang-young, Head of SK Telecom's MNO Business, replied, "We are preparing for career transitions as ICT consultants and managing offline distribution networks through subscription-based services," adding, "We will create additional work to generate revenue to compensate for the decrease in device sales." He also added, "However, I believe strong regulations are necessary against non-face-to-face sales turning into illegal online sales."

Kang Guk-hyun, Head of KT's Customer Division, stated, "All general agencies are registered on KT Shop, and services like one-minute delivery are being enabled for agencies to handle directly." Kang said, "The three telecom companies will work through the Online Self-Cleaning Council to help stabilize the market further."

Hwang Hyun-sik, President of LG Uplus, said, "I believe non-face-to-face demand will intensify," but added, "Considering the online share in the overall market, I do not think existing offline stores will collapse all at once. Since there is time, we will provide new business opportunities to offline stores to resolve the issue."

This content was produced with the assistance of AI translation services.