Daewoo Construction Launches Customer Mobile 'Chatbot' Service

[Asia Economy Reporter Yoo In-ho] Daewoo E&C is launching a chatbot service for customers through KakaoTalk.

Recently, due to the impact of the novel coronavirus disease (COVID-19), customer demand for untact (contactless) services has been increasing.

Although other construction companies already operate chatbot services related to sales, the Daewoo E&C Prugio chatbot provides services not only for sales but also for mid-term payment after contract, pre-move-in visit reservations, and post-move-in AS (after-service) requests.

The Prugio chatbot service will first be introduced through Acloud Gam-il and Gam-il Prugio. Through the Prugio chatbot, customers can resolve inquiries related to new sales and receive various information and content. ‘Acloud Gam-il’ is the first commercial facility brand product newly launched by Daewoo E&C. It is scheduled for sale in October along with the residential facility Gam-il Prugio.

The Prugio chatbot service can be accessed via the Gam-il Prugio homepage, the Prugio mobile consultation app, and the Prugio Kakao Channel. It is designed so that users can check answers with just a touch on the screen. Convenience has been enhanced to allow even customers unfamiliar with smartphones to use it easily.

Director Ahn Sang-tae of Daewoo E&C’s Marketing Office said, “The construction industry also needs new strategies aligned with the untact service trend, and Daewoo E&C is transforming all customer contact point services starting with the chatbot service. We are preparing a pre-check system via mobile for the pre-move-in home visit event, and will soon introduce the Prugio AR service within complexes for young generations who face difficulties in childcare due to limited freedom of going out.”

This content was produced with the assistance of AI translation services.