LG Electronics Expands 'On-Site System Air Conditioner Service' to 6 Asian Countries

Starting with the Philippines, Indonesia, Australia, and others

An LG Electronics system air conditioner service engineer in the Philippines is introducing a vehicle dedicated to DMS.

[Asia Economy Reporter Dongwoo Lee] LG Electronics announced on the 13th that it has expanded its highly praised 'Visiting System Air Conditioner Service' from Korea to six Asian countries.

LG Electronics recently launched the System Air Conditioner DMS in three countries: the Philippines, Indonesia, and Australia. DMS is a service where key parts, which may take time to procure, are always stocked in dedicated vehicles, allowing service engineers to be dispatched immediately upon customer request.

Through this, if customers request service before 3 PM, the service engineer will visit on the same day whenever possible, saving the time required for parts procurement and completing repairs within two days.

In addition to product repairs, DMS includes proactive preventive inspections and maintenance, where service engineers regularly visit sites where LG Electronics system air conditioners are installed. This service checks the system's operating status and takes necessary preemptive measures to extend product lifespan and improve energy efficiency.

Previously, LG Electronics first introduced this service overseas in 2013 in Vietnam, Thailand, and Singapore. Since 2011, LG Electronics has been providing DMS to domestic system air conditioner customers.

LG Electronics offers space-customized air conditioning solutions and differentiated services to global customers. The 'Multi V,' a flagship product of large-capacity system air conditioners, is equipped with a proprietary high-efficiency inverter compressor, delivering both high performance and energy efficiency, standing out in the commercial air conditioning market.

The 'Multi V S,' a representative product of medium and small-capacity system air conditioners, can connect up to 16 indoor units to one outdoor unit, enabling heating and cooling for large residential spaces. Indoor units are also popular as customers can choose from wall-mounted, cassette, or duct types for installation.

Kim Gyu Lee, Vice President and Head of the Air Solution Business Division at LG Electronics H&A Business Division, said, “We will provide customers with a different level of value not only through innovative products but also through our visiting service.”

This content was produced with the assistance of AI translation services.