Notification of Card Usage Limit Reduction via KakaoTalk
Addition of Methods Such as KakaoTalk and App Push Notifications
[Asia Economy Reporter Kim Hyo-jin] From now on, credit card companies will be able to notify customers of reductions in their card usage limits via KakaoTalk.
According to financial authorities on the 7th, the Financial Supervisory Service (FSS) plans to soon revise the standard terms and conditions for individual credit card members in this direction. Card companies conduct assessments of the appropriateness of customers' card usage limits to manage soundness. If the assessment determines that there are issues with card usage status or payment processes, a reduction in the usage limit is applied. In such cases, the customer must be notified in advance of the action via email and mobile text message.
Last month, the card industry requested during the financial authorities' on-site financial reform inspection that notification methods be diversified. Given the rapid expansion of access to financial services through smartphones and other mobile devices, notifications should also be possible via mobile messengers. The FSS accepted this suggestion and decided to add mobile messengers like KakaoTalk and card companies’ mobile application push notifications as means of notifying usage limit reductions.
The use of mobile messengers by financial institutions and companies for various alerts has been steadily increasing. The FSS is introducing a mobile electronic registered mail system utilizing the platform of KakaoPay, designated as a mobile electronic registered mail intermediary (certified electronic document intermediary), to enhance convenience for financial consumers.
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Accordingly, starting this December, the FSS will send notifications related to voice phishing and various civil complaint matters via KakaoTalk. After the FSS generates electronic documents (electronic registered mail) such as voice phishing damage refund notifications and civil complaint response letters, they will be sent through KakaoPay via KakaoTalk, allowing consumers to view them after mobile identity verification.
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