Hyosung ITX Obtains Patent for Call Center Remote Work System... Leading the Untact Era

[Asia Economy Reporter Park Soyeon] Hyosung IT subsidiary Hyosung ITX announced on the 4th that it has acquired three key patents related to the 'Smart Contact Center System' for transitioning contact centers to remote work. Hyosung ITX's 'Smart Contact Center System' enables counselors to perform consultation tasks remotely without location constraints by using mobile devices, and allows companies to monitor work status in real time. A Hyosung ITX official stated, "With the recent resurgence and prolongation of COVID-19, market demand for transitioning contact centers to remote work is increasing," adding, "We will proactively respond to the changing market based on this patented technology and our industry-leading technological competitiveness."

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