Nexen Tire Ranks No.1 in Global Customer Satisfaction for Tires 11 Consecutive Years

[Asia Economy Reporter Kiho Sung] Nexen Tire announced on the 31st that it was selected as the No. 1 tire company for 11 consecutive years in the '2020 Global Customer Satisfaction Competency Evaluation System (hereinafter GCSI)' survey hosted by the Global Management Association.

Now in its 16th year, the GCSI is a global evaluation system established to support customer satisfaction management, hosted and organized by the Global Management Association, a research evaluation organization under the Ministry of Trade, Industry and Energy.

Nexen Tire launched the industry's first tire rental service in 2015, and in March of this year, launched the ‘Next Level GO’ service, which visits customers at their desired time and place to replace tires. Additionally, to promote safe driving, the company expanded its 'New Premium Warranty System,' which replaces tires even in cases of customer fault, not only for premium products but also for the 2020 new product 'Enfera Primus AS T1,' continuously implementing premium customer satisfaction services.

Meanwhile, the ‘2020 GCSI’ certification ceremony was replaced by delivering certificates only to the first-place companies in each category to prevent the spread of the novel coronavirus infection (COVID-19).

This content was produced with the assistance of AI translation services.