Building 'Kakao Chatbot' Service for Busan Port Statistics

Busan Port Authority Enables Smartphone Access to Key Busan Port Statistics Anytime, Anywhere

Busan Port Authority.

[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Yong-woo] Busan Port Authority (BPA) has decided to establish the ‘BPA Chatbot Statistics System’ to enable customers using Busan Port and the general public to conveniently access major container statistics of Busan Port.

Since its establishment in 2004, BPA has provided statistical services annually through statistical booklets and the BPA-NET system. This time, BPA plans to enhance customer accessibility to major statistics of Busan Port by building a chatbot statistics system utilizing KakaoTalk.

The main statistics provided through the chatbot system include ▲annual container throughput of Busan Port, ▲throughput by country, ▲throughput by terminal, and ▲Busan Port facility specifications. In the future, BPA plans to strengthen service functions by reflecting feedback from internal and external customers.

The plan is to reduce the procedures required for querying and viewing complex statistical data and to provide frequently queried and repetitive statistical data through the chatbot system, enabling industry stakeholders based on Busan Port business to easily utilize the statistical data necessary for their work.

Nam Ki-chan, President of BPA, said, “Since major statistics of Busan Port are used not only in the shipping and port industries but also in various fields, we will create a system that customers can use conveniently.”

The statistical chatbot service will provide the first phase of service to internal employees in September to test functions and identify areas for improvement, and then will be publicly released around the end of the year.

This content was produced with the assistance of AI translation services.