Hanwha Life Insurance Operates Voice Phishing Reporting Center 24 Hours a Day

[Asia Economy Reporter Oh Hyung-gil] Hanwha Life announced on the 12th that it will operate a 24-hour center to report voice phishing, which has been rapidly increasing in damage recently.

Until now, voice phishing suspicion reports were only possible during call center operating hours from 9 a.m. to 6 p.m.

From now on, Hanwha Life customers can report anytime through Hanwha Life ARS if they suspect personal information leakage or voice phishing. During call center operating hours, reports can also be made through counselors.

Once a report is received, insurance policy loan payments and credit loan services are immediately restricted. If the report is received via ARS after business hours, the next day a call center counselor will directly contact the customer by phone to verify the authenticity, and if the customer reported by mistake, the restriction can be lifted without a visit.

A Hanwha Life official said, "We plan to expand the reporting channels so that voice phishing suspicion reports can also be made through mobile or the website."

This content was produced with the assistance of AI translation services.