Seoul Jung-gu, Real-time Local Tax Consultation via KakaoTalk

Starting August 3, Real-Time Non-Face-to-Face Local Tax Consultation via Mobile Messenger... Search 'Seoul Jung-gu Local Tax Consultation' on KakaoTalk and Enter Your Inquiries

[Asia Economy Reporter Jongil Park] Jung-gu, Seoul (District Mayor Seoyangho) will start non-face-to-face real-time local tax consultations using the mobile messenger KakaoTalk from August 3.

Amid the COVID-19 pandemic, there has been an increasing preference for non-face-to-face work processing, and many taxpayers use smartphone messengers, causing significant changes in the tax payment environment.

Accordingly, the district introduced a local tax consultation service using the easily accessible KakaoTalk so that residents can receive consultations easily and conveniently regardless of place or time.

Thanks to this, residents can now inquire about local tax questions in real time via mobile without visiting the district office or making phone calls.

The service can be accessed by searching for 'Seoul Jung-gu Local Tax Consultation' on the KakaoTalk app on a smartphone and entering inquiries in the chat window to receive real-time answers.

The consultation service will be implemented from August, and since real-time consultations with staff are conducted, the service hours are from 9 a.m. to 6 p.m. on weekdays. It does not operate on holidays and Sundays, but inquiries left will be answered during working hours.

A district official stated that they will immediately supplement and improve the function if any shortcomings occur while operating the non-face-to-face real-time local tax consultation, and plan to consider expanding related services to other fields beyond local tax consultation depending on residents' responses.

Also, for tax areas other than local tax, the district connects residents to village tax accountants operated by Seoul City to help easily understand various tax questions.

For more details about village tax accountants, please contact the Tax Division 2 of Jung-gu Office.

Seoyangho, Mayor of Jung-gu, said, "We introduced this service to resolve taxpayers' questions related to local taxes more quickly and conveniently. After COVID-19, many things we took for granted will have changed. We will continue to do our best to provide administrative services that meet the changing needs of consumers."

This content was produced with the assistance of AI translation services.