Kyobo Life Insurance Strengthens Preventive Measures Against Voice Phishing

[Asia Economy Reporter Oh Hyung-gil] Kyobo Life Insurance announced on the 30th that it will take proactive preventive measures to prevent voice phishing and protect customers' financial assets.

Starting this month, when customers change their mobile phone numbers at mobile or internet counters, text messages containing voice phishing precautions will be sent in real-time to both the old and new numbers to provide guidance.

Also, if customers request account registration or changes through the call center after changing their phone number, the call center agent will directly call the old phone number to verify authenticity. Accounts with no transaction history with Kyobo Life Insurance will have restricted access to mobile and internet counters, and the loan limits for insurance contracts via mobile or internet will also be reduced.

Customers have been sent notices (AlimTalk·LMS) containing voice phishing damage cases and prevention guidelines. The process related to insurance payment will also be improved. If a customer who has suffered voice phishing damage requests, a 'One-Stop payment restriction process' that stops all insurance contract payments will be operated.

A Kyobo Life Insurance official said, "With the recent activation of non-face-to-face services, the risk of voice phishing has also increased," adding, "We will strengthen customer guidance and improve processes to do our best to protect good customers so that they can feel safe in any situation."

This content was produced with the assistance of AI translation services.