Hyundai Marine & Fire Insurance Implements Insurance Policy Loan with AI Voice Bot

Hyundai Marine & Fire Insurance announced on the 27th that it will implement insurance policy loan services and complete sales monitoring using an 'AI Voice Bot' that combines artificial intelligence (AI) voice recognition and intelligent conversation technology.

[Asia Economy Reporter Oh Hyung-gil] Hyundai Marine & Fire Insurance announced on the 27th that it will implement insurance policy loan services and complete sales monitoring using an 'AI Voice Bot' that combines artificial intelligence (AI) voice recognition and intelligent conversational technology.

Hyundai Marine & Fire Insurance customers will be able to apply for loans at their desired time as if they were speaking with an actual call center agent. This is expected to efficiently improve the repetitive tasks of call center agents and further enhance customer convenience and satisfaction.

This service, developed in collaboration with MindsLab, a domestic AI startup, was selected as a designated agent project by the Financial Services Commission in March last year and has already been recognized for its innovation.

Jung Kyu-wan, Head of Digital Strategy at Hyundai Marine & Fire Insurance, said, "The service using the AI Voice Bot is convenient for digitally marginalized groups who are not familiar with mobile transactions and for working consumers with time constraints," adding, "We will continue to improve customer convenience by utilizing AI technology in various tasks."

This content was produced with the assistance of AI translation services.