Hanwha General Insurance Achieves Consumer-Centered Management Certification for 7 Consecutive Times

Hanwha General Insurance announced on the 20th that it has obtained the 'Consumer-Centered Management (CCM)' certification, certified by the Fair Trade Commission and operated by the Korea Consumer Agency, for the seventh consecutive time.

[Asia Economy Reporter Oh Hyung-gil] Hanwha General Insurance announced on the 20th that it has obtained the 'Consumer-Centered Management (CCM)' certification, certified by the Fair Trade Commission and operated by the Korea Consumer Agency, for the seventh consecutive time.

Hanwha General Insurance declared customer-centered management in 2012 and has been recognized for leading related projects such as establishing a consumer protection system for financial consumers.

Since 2013, it has established an independent consumer protection organization directly under the CEO, assigned product experts, appointed CCM practice leaders in each department to establish a company-wide CCM culture, and reflected consumer protection-related indicators in employee evaluations.

Additionally, it has developed non-face-to-face services by launching the industry's first automobile insurance specialized app 'Smart Chadori', filing a patent for AI repair cost automatic estimation, and is striving to proactively provide digital services.

A Hanwha General Insurance official said, "We aim to continuously practice complaint reduction and prevention in advance, as well as develop services that meet customers' expectations."

This content was produced with the assistance of AI translation services.