Home&Shopping Signs MOU with Busan City to Establish Contact Center

First Installation in Busan Among Provinces... Expected to Create Over 300 Local Jobs

On the 8th, Kim Gi-moon, Chairman of the Board of Home&Shopping (right), is taking a commemorative photo after signing an MOU for the establishment of a contact center with Busan Metropolitan City.

[Asia Economy Reporter Kim Cheol-hyun] Home&Shopping (CEO Kim Ok-chan) announced on the 8th that it has signed a Memorandum of Understanding (MOU) with Busan Metropolitan City to establish a contact center. The signing ceremony was attended by Kim Ki-moon, Chairman of the Board of Directors of Home&Shopping and Chairman of the Korea Federation of Small and Medium Business, Byun Sung-wan, Acting Mayor of Busan, and other officials.

Home&Shopping plans to create more than 300 new jobs by December 2022 through the establishment of a new contact center in Busan and will actively work to expand sales channels for local small and medium-sized enterprises. Currently, the Sangam Center, which operates as a single center, will be downsized from 860 seats to 600 seats, and a new backup contact center with 200 seats will be newly established in Busan to enable independent customer service. This is part of a mid- to long-term plan to diversify the contact center in response to natural disasters and large-scale failure situations, as well as the need to diversify the recruitment market for counselors.

In particular, the establishment of the Home&Shopping contact center is expected to serve as an opportunity to expand sales channels for excellent local small and medium-sized enterprises, in addition to the direct investment effects such as job creation and revitalization of the local economy. Busan Metropolitan City also agreed to actively support all necessary administrative and financial matters for the successful investment of Home&Shopping and to work together to develop various promotion policies for the development of the contact center industry and the nurturing of local talent.

Kim Ki-moon, Chairman of the Board of Directors of Home&Shopping, stated, "By diversifying the currently single-operated Sangam-dong call center, we expect to provide stable customer service," and added, "It is also expected to contribute to the creation of quality jobs for counselors and the balanced development of the local economy in Busan."

This content was produced with the assistance of AI translation services.