Shinhan Card Activates Internal Proposal System... "As a Company-wide Innovation Platform"

Number of Cases Received More Than Doubled Compared to Previous Year

[Asia Economy Reporter Ki Ha-young] Shinhan Card announced on the 29th that its in-house suggestion system, 'Idea Factory,' is evolving into a company-wide innovation platform where the company collectively solves problems instead of specific departments or individuals.

Idea Factory is a voluntary communication platform that provides ideas across all work areas to promote change and improvement. It is designed to lead from problem identification to practical improvement. The response rate to suggestions is 100%, and the implementation rate of system modifications based on accepted suggestions reaches 75%, demonstrating high effectiveness.

In addition to general suggestions, it features various suggestion channels such as 'Theme Suggestions,' which discover ideas on specific topics like the COVID-19 crisis overcoming idea contest and innovative financial services idea contest, and 'Daejabo Suggestions,' which allow anonymous opinions through separate submission channels, eliminating communication blind spots.

Through this, Shinhan Card explained that various issues have been improved, such as problems where inefficiencies are not apparent because planning, decision-making, and execution occur within one department, and company shortcomings and improvement plans discussed in private settings do not lead to official problem reporting.

Since the renewal last year, the number of suggestion submissions has more than doubled due to improved accessibility and simplified registration steps, and from this year, suggestion letters are regularly produced and shared with all employees. The suggestion letters include suggestion status, implemented suggestions, outstanding suggesters and implementers, and knowledge related to suggestions.

Following Shinhan Financial Group's 'Shinhan Neo Project,' which supports new growth engines for the national economy through financial power in the post-COVID-19 era, Shinhan Card plans to further activate the current suggestion system to discover new financial business opportunities and consider the social role of finance.

A Shinhan Card official said, "Based on Shinhan Card's agile and open organizational culture, we plan to activate the suggestion system to spread company-wide innovation."

This content was produced with the assistance of AI translation services.