Courier Damage and Loss: Courier Company Must Take Responsibility and Compensate Within One Month

[Asia Economy Reporter Moon Chaeseok] From now on, if a parcel is damaged or lost, the delivery company must compensate within one month.

The Fair Trade Commission announced on the 18th that it has revised the standard courier terms and conditions to include this provision.

First, if a parcel is damaged or missing, the delivery company must compensate within 30 days from the date the customer submits proof of damage.

When a loss incident occurs, there was an issue where the delivery company, agency, and delivery driver shifted responsibility for compensation.

The Fair Trade Commission decided that since the delivery company is the contracting party, it must compensate the consumer.

They also took into account that contactless delivery can proceed more smoothly in situations like the novel coronavirus infection (COVID-19).

Under the previous terms, if the delivery business could not deliver the item due to the customer's absence, they had to notify the customer in writing with a "missed delivery notice" containing a contact phone number.

The Fair Trade Commission reflected the reality that missed deliveries are inevitable and stipulated that if the delivery company agrees on a storage location with the customer and leaves the item there, it is considered delivered.

According to the revised terms, the delivery business must provide guidelines on cargo receipt, cancellation, refund, and compensation procedures through call centers, mobile applications, and websites.

The revised standard courier terms and conditions have been in effect since the 5th.

This content was produced with the assistance of AI translation services.