Park Jong-bok, CEO of Jeil Bank, Holds 'Ontact' Talk with Branch Employees

Park Jong-bok, CEO of SC First Bank, is having a conversation with branch employees through the video conferencing system installed within the company on the 17th. Photo by SC First Bank

[Asia Economy Reporter Kim Min-young] Park Jong-bok, CEO of SC First Bank, announced on the 18th that he conducted an ‘Ontact Heart-sharing Talk’ to communicate with branch employees through non-face-to-face (untact) online channels.

This event was organized to encourage branch employees’ efforts to prevent the spread of COVID-19 and to directly listen to the changed business environment and employees’ difficulties. The bank explained that Ontact is a communication method that combines untact and the meaning of ‘connecting with the outside through online.’

Last year, CEO Park spent time conversing with all employees through face-to-face meetings over meals during about 100 visits to the head office and branches nationwide. However, this year, due to the novel coronavirus infection (COVID-19), it has been difficult for management to visit business sites or hold meetings, so they are using video conferencing platforms to facilitate smooth communication with frontline employees.

This talk attracted great interest as a unique event held on an online platform with the CEO, with 120 branch employees wishing to participate. CEO Park and the employees freely discussed various topics such as business sites, current affairs issues, and financial trends. In particular, employees actively participated in the talk by openly sharing questions or suggestions they usually wanted to express, according to a company official.

Jang Jeong-ah, team leader of the Mokdong Station Branch in Seoul, who participated in the talk, said, “It was refreshing as it was my first time communicating with other employees through an online connection,” and added, “Above all, since opportunities to meet the CEO directly have been limited due to COVID-19, this talk where I could have a conversation and hear words of encouragement was an unforgettable experience.”

CEO Park said, “The employees’ response was much better than expected, and it was a meaningful time to freely share thoughts,” and added, “As face-to-face exchanges within the company have decreased due to COVID-19, I will use the Ontact communication method more frequently in the future.”

This content was produced with the assistance of AI translation services.