Gwangju Seo-gu Installs Video Phones for Hearing and Speech-Impaired Civil Complaints

[Asia Economy Honam Reporting Headquarters Reporter Yoon Jamin] Seo-gu, Gwangju Metropolitan City (Mayor Seo Daeseok) announced on the 1st that it will install video phones for the hearing and speech impaired to facilitate communication.

The video phones for handling civil complaints from the deaf will be installed and operated with the budget allocated to the Civil Service Department, Disability Hope Welfare Department, Seo-gu Health Center, Welfare Benefits Department, and 18 Dong Administrative Welfare Centers.

When hearing and speech impaired individuals visit institutions such as the Dong Administrative Welfare Centers, they can conduct real-time video calls among three parties: a sign language interpreter from the Sign Language Interpretation Center and the responsible public official, through the video phone.

This is expected to help the hearing and speech impaired, who have difficulty communicating, to process civil complaints quickly.

The sign language interpretation service is free of charge and is available on weekdays (Monday to Friday) from 9 a.m. to 6 p.m.

Meanwhile, the Sign Language Interpretation Center assigns dedicated sign language interpreters who provide sign language interpretation services to the hearing and speech impaired by sending sign language videos through the screen whenever a call is received.

A Seo-gu official said, “The video phones exclusively for the hearing and speech impaired allow smooth communication using sign language via video, and we expect to provide convenient civil services to the hearing and speech impaired.”

This content was produced with the assistance of AI translation services.