Kyobo Life Insurance-Kakao Entertainment Strengthen Customer Consultation Service with AI Chatbot

[Asia Economy Reporter Oh Hyung-gil] Kyobo Life Insurance announced on the 27th that it will strengthen AI-based non-face-to-face services in collaboration with Kakao Enterprise.

On the same day, Yoon Yeol-hyun, CEO of Kyobo Life Insurance, signed a comprehensive business agreement (MOU) with Baek Sang-yeop, CEO of Kakao Enterprise, at Kyobo Life Insurance headquarters in Gwanghwamun to apply AI technology to insurance operations and activate non-face-to-face customer services.

Through the partnership with Kakao Enterprise, Kyobo Life Insurance plans to enhance non-face-to-face services using AI, such as building customer consultation chatbots, and raise customer convenience to a new level.

Within this year, a non-face-to-face channel system for customer consultation will be established using Kakao AI chatbot. To this end, Kyobo Life Insurance will provide insurance knowledge, and Kakao Enterprise will offer AI technology consulting and service implementation.

Focusing on frequently asked items at the call center, customized information will be provided to customers, and the scope will be expanded to tasks such as inquiries, applications, and changes, enabling 24-hour non-face-to-face AI mobile services.

Additionally, plans to digitize the company's core communication channels and innovate work infrastructure, including the use of the corporate messenger 'Kakao Work' for efficient communication among employees, will also be discussed.

CEO Yoon said, "The recent spread of non-face-to-face culture due to COVID-19 will accelerate digital competition in the financial sector," adding, "We hope that by joining forces, the two companies will create exemplary digital services in the industry."

This content was produced with the assistance of AI translation services.