Shinhan Bank "Improving System Based on Customer Suggestions"

[Asia Economy Reporter Haeyoung Kwon] Shinhan Bank announced on the 20th that it will hold a system improvement customer suggestion event to practice 'customer-centric' management.

This event is one of Shinhan Bank's customer participation consumer protection systems aimed at reviewing and improving various bank systems and processes from the customer's perspective, and has been held semiannually since 2015.

Under the name "Customer-Centric! First-Class Shinhan Made Together with Consumers," this event is available for participation through Shinhan SOL and the Shinhan Bank website until June 5.

Shinhan Bank plans to select outstanding suggestions through screening and notify winners individually on July 3. Gold, Silver, and Bronze prize winners will receive department store gift certificates, and participation award winners will receive Paris Baguette gifticons. The selected outstanding suggestions will be forwarded to relevant departments and lead to system improvements. Previously, many excellent suggestions such as the "Establishment of Non-face-to-face Mortgage Cancellation Process" and the "Non-face-to-face Limited Account Normal Conversion Reception System" were reflected in system improvements.

A Shinhan Bank official said, "This system improvement customer suggestion event is a representative activity that aligns with the 'customer-centric' value that Shinhan Bank considers most important," adding, "We will listen carefully to customers' valuable suggestions through the event and continue to improve the system."

This content was produced with the assistance of AI translation services.