Jeongeup-si Operates Compensation System for Administrative Error Complaints

[Asia Economy Honam Reporting Headquarters Reporter Kim Jae-gil] Jeongeup City in Jeonbuk announced on the 17th that it will operate the ‘Administrative Error Civil Complaint Compensation System’ to reduce errors and negligence in civil complaint handling and to strengthen follow-up measures for administrative error complaints.

This system was established to minimize civil complaint inconveniences caused by administrative office errors and to improve customer satisfaction through accurate and friendly civil complaint services.

The city raised the compensation payment amount, which had not been increased for over 20 years since its establishment in 1999, through a partial amendment of the ‘Ordinance on the Operation of the Administrative Error Civil Complaint Compensation System.’

For residents within Jeongeup city, the amount was increased from 5,000 won to 10,000 won, and for residents outside the city, from 10,000 won to 20,000 won.

The compensation targets include cases such as ▲when a civil complaint is re-visited to the administrative agency due to a clerical error by a public official causing incorrect registration in official documents ▲when a civil complaint is re-visited due to errors or negligence in civil complaint processing causing inconvenience to the complainant.

To expedite the compensation payment process, the city plans to pay the compensation on the same day by the relevant civil complaint handling department when a compensation application due to administrative error is received.

Mayor Yoo Jin-seop said, “With this revision of the administrative error civil complaint compensation system, we expect to enhance public officials’ sense of responsibility to prevent administrative errors in advance, restore trust in administration, and improve resident satisfaction.”

This content was produced with the assistance of AI translation services.