Gwangju Bank Holds Inauguration Ceremony for 4th Term of 'TokTok Advisory Group'

[Asia Economy Honam Reporting Headquarters Reporter Park Seon-gang] Gwangju Bank (President Song Jong-wook) announced on the 26th that it held the 4th launch ceremony of the customer panel ‘Talk-Talk Advisory Group’ at the Gwangju Bank headquarters to strengthen financial consumer protection and practice customer-centered management.

The ‘Talk-Talk Advisory Group’ is a communication channel established to reflect customers' opinions on the bank's products and service processes for improvement. It began its first term in 2017, and during the operation period of the 3rd term last year, more than 36 cases, including branch services and non-face-to-face channel processes, were reflected in management policies through the advisory group's opinions.

The nine customers selected as the 4th Talk-Talk Advisory Group will, starting from this launch ceremony until November, directly experience Gwangju Bank’s financial products and services over a total of nine months. By reporting on activities by topic, they are expected to greatly contribute to strengthening financial consumer rights and improving benefits by conveying customers’ perspectives on financial product development and sales processes, financial services for vulnerable groups, and system improvements and introductions to Gwangju Bank.

Song Jong-wook, president of Gwangju Bank, said, “Through the 4th Talk-Talk Advisory Group, we will not only identify customer needs but also actively reflect diverse customer perspectives to review and improve products, services, and overall processes. We will become a representative bank of Gwangju and Jeonnam loved by customers of all generations, from Youth customers to middle-aged and senior customers.”

This content was produced with the assistance of AI translation services.