Samsung Fire & Marine Insurance, 50% Increase in Non-Face-to-Face Insurance Premium Payments in February... Expansion of Business Support

Samsung Fire & Marine Insurance recently announced on the 18th that, considering the challenging environment for customers and agents to meet, they have provided guidance on tasks that customers can handle themselves through their website.

[Asia Economy Reporter Oh Hyung-gil] Samsung Fire & Marine Insurance recently announced on the 18th that, as it has become difficult for customers and planners to meet in person, they have provided guidance on tasks that customers can handle themselves through their website.

They introduced a simple authentication method using a PIN number, which is more convenient than the existing public certificate or mobile phone authentication, enabling not only login but also simple contract changes and other task processing.

Additionally, any customer who has purchased insurance can directly handle major tasks such as checking contract details, issuing certificates, contract changes, premium payment, refund, cancellation, claim filing, and loans through the website or mobile.

In particular, more than 90% of contract change tasks for automobile insurance customers can be processed through the website or mobile.

According to Samsung Fire & Marine Insurance, 50,000 premium payments were made through the website and mobile in February. This is an increase of more than 50% compared to the same period last year. Claims also increased by more than 40% year-on-year, with about 100,000 cases processed non-face-to-face.

A Samsung Fire & Marine Insurance official stated, "In the current environment where it is difficult for customers and planners to meet, we are considering ways to minimize customer inconvenience," adding, "We will continue to expand services that prioritize customer convenience."

This content was produced with the assistance of AI translation services.