Wemakeprice Implements 'Remote Work' at Customer Center... Including Partner Company Employees

Only Essential Staff Commute... 70% of Customer Center Employees Work from Home

[Asia Economy Reporter Kim Cheol-hyun] Amid ongoing concerns about the spread of the novel coronavirus infection (COVID-19), Wemakeprice (WEMAKEPRICE) customer center employees can now work safely from home without commuting. This work-from-home policy applies not only to Wemakeprice headquarters staff but also to employees of partner companies.

Wemakeprice announced on the 16th that it has completed the establishment of a remote work environment for its customer center, which had been prepared since last month, and will implement work-from-home for its own and partner company customer center employees starting from the 18th. Headquarters employees have been working from home for four weeks since the 24th of last month. However, due to the need for immediate customer response, about two-thirds of the customer center employees have been commuting during this period.

Accordingly, Wemakeprice has closely collaborated with customer center partners to strengthen the remote access environment by expanding the virtual private network (VPN) servers and configuring redundancy, ensuring no difficulties for employees working from home. In addition, they have established an environment for remote work including ▲applying additional authentication, ▲supporting installation of security systems such as antivirus software on remote access PCs, ▲and enabling network separation system access identical to the office environment.

Wemakeprice plans to conduct a final inspection and immediately implement work-from-home for all personnel except essential staff starting from the 18th. Approximately 70% of the 600 customer center employees are eligible. Moon Kwan-seok, Director of Wemakeprice Customer Satisfaction Office, said, "We prioritized the health of customer center employees and have been preparing work-from-home including partner company employees since last month. We will do our best to ensure there is no disruption in customer service through one-on-one inquiries, callbacks, chatbots, and chat consultations even under the work-from-home system."

Meanwhile, Wemakeprice has been continuing work-from-home for four weeks. Among the 1,800 Wemakeprice employees, over 90% are working from home. Additionally, during the recruitment process, phone and video interviews are being conducted with applicants' consent.

This content was produced with the assistance of AI translation services.