Hwasun Police Take the Lead in Establishing 5 Key Customer Service Guidelines

[Asia Economy Honam Reporting Headquarters Reporter Kim Young-gyun] The Hwasun Police Station in Jeonnam (Chief Baek Hyung-seok) recently held a forum to improve public security satisfaction and announced on the 17th that it has established five key action plans for handling civil complaints.

The five principles for handling civil complaints include ▲using polite language ▲listening to opinions from the complainant's perspective ▲offering a handshake and a seat when responding to complainants ▲providing thorough explanations of case and investigation procedures ▲actively guiding on civil matters.

Baek Hyung-seok, Chief of Hwasun Police Station, urged, “To improve public security satisfaction, please do your best to ensure that complainants can comfortably handle their affairs with an active and friendly attitude centered on the five key action plans.”

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