Shinhan Life Insurance Launches Industry-First 'One-Touch Scraping Document Submission Service' in Life Insurance Sector

Introducing the 'Mobile Web Insurance Simple Service' for Faster Task Processing

[Asia Economy Reporter Oh Hyung-gil] Shinhan Life Insurance announced on the 12th that it will provide two types of digital-based mobile convenience services to enable customers to use non-face-to-face insurance services more conveniently.

The company explained that this service introduction began to further strengthen "customer-centric management," which focuses on customer convenience, based on "maximizing customer value," which Shinhan Life Insurance President Sung Dae-gyu has continuously emphasized.

First, the company launched the industry's first "One-Touch Scraping Document Submission Service." Through this service, customers can have essential supporting documents issued by administrative agencies automatically submitted using scraping technology when handling insurance tasks.

With this service, documents such as the "Basic Certificate" and "Family Relationship Certificate" required for personal information changes, and the "Pension Insurance Premium Income and Tax Deduction Confirmation" needed for tax refund tasks can be submitted directly through the Shinhan Life Smart Window application (app) without having to apply for issuance from the respective institutions.

Additionally, the service scope will be expanded to cover a total of 22 major issued documents, including ▲Resident Registration Certificate and Abstract ▲Tax Payment Certificate ▲Health Insurance Qualification Certificate ▲Income Amount Certificate, among others.

A mobile web insurance convenience service was also introduced. The main feature of this service is that customers can easily and quickly handle major insurance tasks through web access alone without installing a separate app or using a public certificate authentication.

Currently, 11 tasks such as ▲Small Insurance Contract Loans ▲Immediate Premium Payment ▲Virtual Account Registration ▲Insurance Application Document Supplement can be conveniently accessed by receiving a web URL. For security, a one-time simple password is created during task processing to enhance safety against loss and other security threats.

Providing such mobile-based convenience services significantly improves the efficiency of work processes. Required documents are simplified, and tasks can be easily applied for via smartphones. It reduces simple repetitive tasks such as printing, sending, and scanning documents, and also enables eco-friendly management through paperless operations.

A Shinhan Life Insurance official said, "We are striving to provide differentiated services in line with the 2020 Smart Project promoted by Shinhan Financial Group," adding, "We will continue to introduce service infrastructure and systems incorporating digital new technologies to provide customers with new digital experiences and enhance convenience."

This content was produced with the assistance of AI translation services.