Lotte Insurance Awards Outstanding Call Center Consultants
[Asia Economy Reporter Oh Hyung-gil] Lotte Insurance announced on the 9th that it held the '2019 Call Center Awards' for call center counselors.
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The awards ceremony was held to encourage the achievements of counselors last year, and selections were made by comprehensively reflecting counseling efficiency, work accuracy, call quality, and job evaluations.
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The Grand Prize was awarded to counselor Bae Hyang-sun, the Gold Prize to counselor Hong Gwi-ja, and the Rookie Award to counselor Jo Na-rye. In addition, 22 outstanding counselors in various fields such as inbound work, outbound work, and special awards were recognized.
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Counselor Bae Hyang-sun said, "I approach my work with a mindset that puts customers first and take pride in the customer contact point being the call center."
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Jeon Yeon-hee, Chief Consumer Protection Officer (CCO) at Lotte Insurance, encouraged, "Call center counselors play the most important role in delivering emotion to customers as a result of their relentless efforts."
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