KORAIL is introducing a series of customer-tailored services, such as seat changes, transfers, and parcel delivery, to enhance the convenience of railway passengers.

On September 10, KORAIL announced that it will launch a service within this year that allows passengers to check for available seats and change their seat directly through the mobile application 'KORAIL Talk' even after the train has departed. Previously, if passengers could not secure their preferred seat or wanted to switch to a window or companion seat before departure, they had to call a train attendant. Going forward, passengers will be able to handle these changes themselves via the app.

Starting in November, KORAIL will introduce a 'DIY (Do It Yourself) Transfer Service' that allows customers to select their own transfer stations and trains. Until now, the system automatically determined the transfer station and time, but going forward, passengers will be able to designate their preferred transfer station and freely choose a connecting train with a transfer time between 10 and 50 minutes.

Yonhap News Agency

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From the end of October, KORAIL will also launch the 'Rail Parcel' service, which allows customers to send parcels at about half the regular price (2,500 won) from major train stations. The service will initially be available at eight KTX stations (Yongsan, Cheongnyangni, Daejeon, Busan, Dongdaegu, Jeonju, Gangneung, and Yeosu Expo) and four metropolitan subway stations (Sindorim, Gasan Digital Complex, Noryangjin, and Hoegi). Parcels can be delivered nationwide, excluding islands and mountainous areas, within one day, so travelers can send local specialties purchased during their trip directly to their homes.

Jung Jungrae, Acting President of KORAIL, stated, "We expect that these service improvements, which customers can directly experience, will increase satisfaction with railway use," adding, "We will continue to discover and expand small but essential services that our customers truly need."