Doosan Robotics Expands and Relocates European Headquarters to Frankfurt

Integrated Operation of After-Sales Service, Training, and Showroom
Accelerating Local Response in Europe

Doosan Robotics has expanded and relocated its European branch to Frankfurt, Germany, in an effort to strengthen its local, customer-focused service system as part of its strategy to grow its business in Europe.

After the opening ceremony, Inwon Park, President of Doosan Robotics (fourth from the left), and Minpyo Kim, Vice President (sixth from the left), are taking a commemorative photo with the attendees. Doosan Robotics

Doosan Robotics announced on May 20 that it held an opening ceremony for its European branch. The event was attended by over 200 people, including key European partners, current and potential customers, robotics-related associations, and local media.

Last year, Doosan Robotics established partnerships with leading system integrators and dealers in major European countries such as Germany, France, and the Netherlands, and founded its European branch. This relocation is part of a strategy to move beyond a sales-focused base and directly operate services, training, and a showroom locally.

The company is also working to strengthen its service capabilities. The scope of local after-sales support will be expanded to include part-level replacements, and essential parts and repair equipment will be kept on hand at all times. Repair training will also be conducted locally to improve response speed. In the event of a robot malfunction, a replacement robot will be deployed immediately to minimize production downtime for customers, and the company will also enhance its system for responding to customer feedback (VOC).

The training system will also be expanded to focus on local needs. Regular beginner, intermediate, and advanced courses for customers and system integrators will be held at least twice a month, and a new 'Live Repair' program, in which participants disassemble and repair actual products, will be introduced. Through these initiatives, the company aims to enhance practical field skills and strengthen customer satisfaction.

During the opening ceremony, demonstrations of commercial solutions based on collaborative robots were held, including palletizing, machine tending, AI vision-based pick-and-place, and cocktail preparation.

Doosan Robotics plans to operate a showroom where customers can experience these solutions at any time, thereby strengthening local sales capabilities. The company will also establish an 'Application Center' where customers and engineers can work together to develop customized robotic solutions.

Inwon Park, President of Doosan Robotics, stated, "By relocating to Frankfurt, a major transportation hub in Europe, we have established a foundation for providing faster and more diverse services to local customers and partners. We will continue to build brand trust and enhance our business competitiveness in the European market by strengthening our locally tailored service and training infrastructure, going beyond simple product supply."

This content was produced with the assistance of AI translation services.