Hwaseong City Strengthens On-Site Operation of "Dowadrim QR" for Real-Time Resolution of Citizen Inconveniences

Expanding On-Site Promotions in Parks and Construction Sites for Everyday Citizen Engagement
Real-Time Reporting of Daily Inconveniences by All Citizens
Delivering Administrative Services with No Blind Spots

Hwaseong Special City in Gyeonggi Province is stepping up its efforts to promote "Dowadrim QR," a reporting system that enables all citizens to easily and quickly report inconveniences encountered in their daily lives, accelerating the implementation of citizen-centered, communicative administration.

A banner for 'Dowadeurim QR' guidance at the Dongtan-Indeokwon Line construction site. Provided by Hwaseong City

On May 14, the city announced that it has significantly expanded on-site promotions for "Dowadrim QR," focusing on major parks and large-scale construction sites where administrative demand is concentrated.

Banners have been installed in major parks to coincide with the period of increased park usage. This allows citizens to immediately report issues such as ▲facility damage, ▲safety hazards, and ▲user inconveniences at the site, thereby creating a safer and more pleasant environment in these parks.

Additionally, the QR reporting system has been established in construction sections for the Dongtan-Indeogwon Line and road projects. By receiving and responding in real time to citizen complaints regarding ▲noise, ▲traffic inconveniences, and ▲safety concerns caused by construction, the city is able to promptly resolve issues raised by residents living near construction sites.

In particular, the city is actively encouraging citizen reports on elements that hinder the living environment, such as illegal occupation and accumulated objects in river zones, through "Dowadrim QR," in line with recent government policy, thereby enhancing its on-site responsiveness.

Previously, at the start of the academic year in the first half of this year, promotional activities were carried out around university areas. Going forward, the city plans to continuously expand tailored promotional campaigns by season and user group, focusing on daily living spaces with high citizen engagement such as ▲traditional markets, ▲festival venues, and ▲apartment complexes.

Kang Raehyang, General Administrative Observer, stated, "By operating 'Dowadrim QR' in alignment with citizens' usage patterns and timing, we aim to eliminate administrative blind spots," adding, "We will do our utmost to create a better Hwaseong Special City by strengthening site-centered, communicative administration that does not overlook even the smallest citizen concerns."

This content was produced with the assistance of AI translation services.