AI Powers Electricity Management... LG CNS Launches Full-Scale ISP Project for KEPCO's Next-Generation System

KEPCO's Core Sales and Distribution System to Transition to AI

Blueprint Phase Before Main Project...

Intelligent Billing Review and Facility Operations

LG CNS announced on May 11 that it has officially commenced the "Information Strategy Planning (ISP) Consulting Project for Building the Next-Generation Sales and Distribution System" for Korea Electric Power Corporation (KEPCO), having secured the contract. This project serves as the preliminary phase for designing the blueprint of KEPCO's next-generation sales and distribution system.

The sales and distribution system comprises the "sales" domain, which handles the entire customer service process for approximately 25 million customers—including electricity bill calculation, billing, and collection—and the "distribution" domain, which is responsible for power facility operations such as distribution design and construction management. This system is considered a core work platform utilized in real time by more than 22,000 KEPCO employees and executives.

Ho-gun Lee, Executive Director in charge of Public, Telecom, and Education AX Business at LG CNS (4th from left), Woo-ki Baek, Head of Sales Division at Korea Electric Power Corporation (4th from right), and other officials are taking a commemorative photo at the kickoff meeting. LG CNS

Through this project, LG CNS will reorganize the work structure of the sales and distribution system and design an intelligent, AI- and data-driven business framework. Currently, the traditional processes for checking customers' electricity usage and handling billing and collection involve a variety of power measurement devices at different sites, each generating data in unique formats, leading to a significant amount of manual work during usage verification.

To improve work environments, LG CNS will identify and propose automation platform solutions that reduce manual and repetitive tasks. At the same time, it will pinpoint business areas where AI can be most effective and suggest implementation strategies. For example, by applying AI analytics models to the tasks of verifying customer power usage and billing information, the system will be enhanced to quickly detect abnormal charges or irregular usage patterns.

KEPCO has recently accelerated its digital transformation by completely overhauling its public-facing power service mobile app, "KEPCO ON," and applying AI to field operations to enhance employee work efficiency.

Woo Gi Baek, Executive Vice President and Head of Sales Headquarters at Korea Electric Power Corporation, emphasized, "Through the establishment of this next-generation system, we will dramatically improve the quality of public services and fulfill our role as a key resource leading the power business ecosystem."

Ho Koon Lee, Executive Director in charge of Public, Communication, and Education AX Business at LG CNS, stated, "This ISP project is the starting point for transforming KEPCO's core work systems into an intelligent, AI- and data-driven framework. We will provide the optimal strategies and execution plans to ensure successful progression through the main build-out phase in the future."

This content was produced with the assistance of AI translation services.