"Satisfaction at Gwangsan CC Hits 91% After Switch to Direct Management"

Course and Facility Upgrades, Expanded Reservation Benefits
Gwangsan District: “Strengthening User-Centered Operations”

Since Gwangsan Country Club transitioned to direct management by Gwangsan District in Gwangju, customer satisfaction has increased significantly. The club has received positive feedback from citizens as improvements such as facility maintenance, course upgrades, and changes to the reservation system have enhanced the user experience.

According to Gwangsan District on May 8, a survey and on-site inspection conducted with 188 Gwangsan Country Club users from the end of last year to mid-January of this year showed an overall satisfaction rate of 91%. Most major categories—including convenience and fairness, service and kindness, and course and facility management—achieved satisfaction levels of over 90%.

Since July last year, Gwangsan Country Club, directly operated by Gwangsan District, has been receiving positive responses due to demand-tailored service innovation and facility modernization. Provided by Gwangsan District

Gwangsan Country Club has been operated under the direct management system of Gwangsan District since July last year. Since then, Gwangsan District has worked on improving the course environment by clearing dead trees, managing vegetation, and creating seasonal flower beds. Facility improvements, such as maintenance of the clubhouse and introduction of new electric carts, have also been carried out. Satisfaction with the management of the course and facilities was reported at 94%.

Operational changes have also been made to enhance convenience for users. Since September last year, electric carts capable of both manual and automatic operation have been introduced, allowing users to either operate the carts themselves or select the automatic driving feature as needed.

Reservation benefits for Gwangsan District residents have also been expanded. Gwangsan District operates the "A Good Day for Gwangsan Residents to Play Golf" program, which gives local residents priority in reservations. Although usage declined during the heavy rains and heatwaves that occurred between July and September last year, immediately after the transition to direct management, the district explained that both user numbers and revenue began to rise again as resident benefits were expanded.

Measures to address heatwaves have also been strengthened. To prevent heat-related illnesses in summer, Gwangsan District operates a free umbrella and parasol rental service and provides users with ice-cold bottled water and saline glucose supplements.

This year, Gwangsan District plans to further improve facilities by expanding outdoor restrooms and introducing additional electric carts. The district also aims to increase repeat visitation by managing the course according to the season and running various promotions.

This content was produced with the assistance of AI translation services.