"You Change Tomorrow"... Busan-Jinhae Free Economic Zone Authority Launches Administrative Civil Service Satisfaction Survey

Online and Offline Survey to Be Conducted Concurrently for Three Months Starting April 21

The Busan-Jinhae Free Economic Zone Authority announced on April 20 that it will conduct the "2026 Administrative Civil Service Satisfaction Survey" from April 21 to July 17.

This survey aims to improve civil service quality and enhance trust, building on the upward trend in satisfaction scores.

In the 2025 survey conducted by the authority last year, the overall satisfaction score reached 95.1 points, up 2.4 points from the previous year's 92.7 points. Notably, thanks to improvements to the civil service office environment, the "convenience of use" category rose by 3.9 points to 96.0.

Satisfaction Scores by Category (2024–2025).

This year's survey consists of five categories: convenience of use, ease of processing, expertise, kindness, and overall satisfaction. Satisfaction will be evaluated using a star rating system, with a focus on building a "feedback virtuous cycle" structure in which citizen participation directly leads to actual improvements.

The opinions collected will not be used merely as statistics but will be applied to redesign civil service procedures and improve staff response methods. Any inconveniences will be immediately addressed as improvement tasks, and the results will be shared as training material on kindness for all staff in September.

The survey will be conducted both online via QR code and through paper questionnaires. After the survey is completed, an integrity campaign will also be carried out.

Commissioner Park Sungho stated, "Satisfaction levels have steadily increased thanks to feedback from citizens and the efforts of our staff," adding, "We will continue to improve administrative services in ways that are truly felt by the public."

This content was produced with the assistance of AI translation services.