Collection Period for Redevelopment Project "Electronic Signature Consent Forms" Reduced to 20 Days... 90% Respond "Convenient"

Consent in Just Five Minutes with Mobile Verification
Plans to Enhance Participation for Digitally Vulnerable Groups

The Seoul Metropolitan Government announced on April 16 that, after introducing the "Electronic Signature Consent Form" to streamline the collection of resident consent in the early stages of redevelopment projects, the collection period—which previously took more than six months—has been shortened to a minimum of 20 days.

The pilot project for the Electronic Signature Consent Form has been in operation at five target locations since October last year, utilizing the regulatory sandbox system of the Ministry of Science and ICT. As a result of operating both the electronic signature and paper-based methods in these five locations, the period for collecting consent forms, which used to take more than six months, was reduced to at least 20 days. Unlike traditional paper signatures, the electronic signature method allows residents to submit their consent by simply verifying their identity via mobile authentication.

For example, in Yeonhui-dong 170, Seodaemun-gu, the request for the integrated rapid planning initiative achieved a 58% consent rate (60% including paper forms) using only the electronic signature method within 20 days. For Dangsanhyeon-dae 3rd Apartment in Yeongdeungpo-gu, the proposal for a reconstruction consent form recorded a 48% consent rate (74% including paper forms) using only the electronic signature method within 27 days.

As the proportion of electronic signatures increases, procedures such as printing, mailing, and collecting paper consent forms are reduced, which greatly eases the burden of face-to-face procedures, time, and manpower. According to a survey of 500 participants in the pilot program, 90% responded that "the process is generally convenient," 82% said "it can be completed within five minutes," and 97% expressed "an intention to use it again." This confirms the effectiveness of the electronic consent form.

However, while participation rates were high among those in their 40s to 60s, it was found that the elderly and other digitally vulnerable groups faced difficulties in using the system due to challenges with the identity verification process and screen readability.

In response, the city plans to distribute an "Electronic Signature Consent Form Implementation Work Guideline" within the first half of the year, reflecting the results and improvement points from the five pilot locations. The guideline will include considerations and compliance requirements for introducing the electronic signature method, measures to increase participation among digitally vulnerable groups through on-site resident service teams composed of landowners, and a process for prior verification by district mayors.

This content was produced with the assistance of AI translation services.